No employee is immune to the pain of sitting through hours-long boring lectures or scrolling through endless course materials ...

The quick-service labor industry’s competitive landscape demands that brands continuously evolve and improve training methods to retain top talent inside their stores. While turnover rates are still ...

With the rapid advancements in technology, virtual reality (VR) and augmented reality (AR) have become popular tools in various industries, including employee training and development. These immersive ...

It happens every day in restaurants, stores, health care centers, banks and offices all across America: Someone has excelled on the job to such a degree that they are rewarded with a promotion that ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. For me (as a customer ...

Yapster e-Learning conducted a breakfast seminar featuring the expertise of Skillsoft on "Training Evaluation and Measurement in the 21st Century: Integrating e-Learning," last Dec. 6 at the Rigodon ...