What's the latest on benefits of CRM software? Vendors get their say. Customer relationship management (CRM) platforms are used to manage the relationships a brand has with its customers throughout ...

The funny thing is that for all kinds of reasons, customer service has been the lynchpin for what we've all called Social CRM. That means going well beyond the contact center and well beyond the ...

AUSTIN, Texas--(BUSINESS WIRE)--CONNECTED 2023--A new survey shows organizations are demanding more from their Customer Relationship Management (CRM) investments to meet modern-day sales, marketing ...

PRESSADVANTAGE – Rocket CRM has introduced an enhanced version of its Missed Call Text Back feature, designed to help organizations maintain consistent communication even when inbound calls go ...

Remember when the front office and the back office were separate things? When the folks who actually spoke to the customers had to dress nicely and even bathe daily, and use manners and speak in clear ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

The halcyon days of big banks with big, multi-year IT projects and loyal-to-a-fault customers are gone. Post financial crisis, a much tougher, leaner, and competitive banking environment has emerged, ...

Today we are surrounded by so many techy acronyms: IoT, ML, AI, VR, CX, (to name a few), that we sometimes forget about one of the originals: CRM. Doing simple searches of CRM solutions, you find ...

On Wednesday February 20, 2013 at 7:00am ET, the CRM Watchlist 2014 registration process begins. Yep, right in the middle of the 2013 reviews. Progress (and time) wait for no man (or woman). What that ...

When Mike Gillespie arrived in January 2000 at SecureLogix Corp., a firewall and security management firm in San Antonio, he knew he had a big job ahead of him. In September 1999, the 90-employee ...