UP THE CALL TO HOLD A PHONE PROVIDER ACCOUNTABLE. KETV NEWSWATCH SEVEN’S JOEY SAFCHIK FOLLOWS UP ON A STORY WE BROUGHT YOU LAST WEEK ABOUT A GREAT GRANDMA WHOSE PHONE LINE WAS DOWN FOR TWO MONTHS.

Helen Marie Plourde, an 86-year-old Minnesota resident, just spent over a month without home Internet and phone service because CenturyLink failed to fix a problem that began in July. CenturyLink didn ...

Regulator says CenturyLink failed to reimburse customers in copper-theft outage The Minnesota Department of Commerce has filed a complaint against CenturyLink regarding an outage that left 150 ...

As of recent, our internet service (ADSL2+) keeps dropping. I notice it happens when picking up or hanging up the phone (though it doesn't happen just then -- it drops periodically as well). I figure ...

Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. It hasn’t. “I ...