Windows Central

Telling a tale of superb Microsoft customer service

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. No-one ever talks about great customer service. As someone who spent a past life working in ...
CMS Wire

How Does Microsoft's Contact Center Play Shake up the Industry?

The Microsoft Dynamics 365 Contact Center could stand out as a pivotal advancement set to redefine how businesses interact with their customers. Now widely available, this Contact Center as a Service ...
Fast Company

Microsoft aims to improve customer service call centers with AI

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...
Windows Central

Be My AI integration into Microsoft's Disability Answer Desk will help visually impaired users install a new version of Windows without any external assistance

Microsoft is working closely with Be My Eyes to make its Disability Answer Desk customer service department more accessible to users with visual impairments. Through Be My AI, users with low vision ...