Customer service is crucial for any e-commerce company. It plays a pivotal role in building customer loyalty, driving conversions and increasing repeat sales. It can be your most important marketing ...
Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...
Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...
Which is more important: To be right or happy? Let's change that to customer service. Is it more important to be right or retain a customer? Sure, there are limitations. There are customers who either ...
Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...
Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...
When it comes to charging delivery fees, Fred Durham, founder of Café Press, online seller of everything from ironic T-shirts to calendars, is unrepentant. Want that $22 Family Guy T-shirt? Get ready ...
How important is treating your customer right? According to a pair of recently released studies, it might mean the difference between a sale and a walk-away. AutoTrader.com says in its analysis ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results