By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Aug 28, 2023, 11:00am EDT This article is more than 2 years old.

With increasingly dynamic shifts in the market, changes in technology and the pace of business decisions, getting closer to customers and truly understanding their needs has become even more critical ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

When capturing requested feedback from customers, it's vital to offer a simple, user-friendly feedback mechanism that requires minimal effort to complete. Crafting a successful customer feedback ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Three swimming pool/spa contractors earned consecutive Talk Awards for their award-winning customer service. LAPEER, ...

REDMOND, Ore. (KTVZ) — Hayden Homes is proud to announce that three of the company’s regional divisions have been awarded the prestigious 2024 Avid Benchmark Award for excellence in home buyer ...