Dynamics 365 Customer Service is getting a few new features centered around Microsoft Copilot, that are now in general availability alongside the new summarization feature that hit GA last month. With ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Microsoft Dynamics 365 is a customer relationship management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...