Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

WHY IT RATES: Hodelpa Hotels and Avolta announced a strategic collaboration to provide enhanced customer experiences and exclusive benefits, integrating their strengths in hospitality and innovation. ...

As AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the experiences we have with companies, products, and services. AI systems are seeing ...

"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

Public engagement is a regular part of many agencies within the Department of Homeland Security, such as the Transportation Security Administration, Customs and Border Protection and more. With its ...

We’ve all heard the phrase, “The customer’s always right.” It’s a common mantra in customer service and hospitality – and, I’d argue, should carry over into the world of SEO as well! After all, we SEO ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

The growing use of artificial intelligence (AI) poses both challenges and opportunities for automotive dealerships. On one hand, AI can improve the customer experience by efficiently providing ...

When efforts to modernize customer experience focus too much on technology and not enough on content, your company risks wasting resources, falling behind the competition and losing customers.

InsuranceDekho, part of the CarDekho Group, in an attempt to expand its technology capabilities by acquiring AI SaaS startup ...

The use of artificial intelligence in the banking and financial services sector isn’t novel; it’s been occurring for decades. Banks have been utilizing computer models to evaluate creditworthiness and ...

Opinions expressed by Entrepreneur contributors are their own. While AI is transforming business operations, it’s essential to recognize its limitations, particularly in customer-facing roles.