Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

OG&E welcomes John Laws as Chief Commercial Officer, leading the company's newly established Commercial organization. This move reflects OG&E's commitment to power innovation and delivers value, ...

WHY IT RATES: Hodelpa Hotels and Avolta announced a strategic collaboration to provide enhanced customer experiences and exclusive benefits, integrating their strengths in hospitality and innovation. ...

As AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the experiences we have with companies, products, and services. AI systems are seeing ...

"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

Public engagement is a regular part of many agencies within the Department of Homeland Security, such as the Transportation Security Administration, Customs and Border Protection and more. With its ...

The growing use of artificial intelligence (AI) poses both challenges and opportunities for automotive dealerships. On one hand, AI can improve the customer experience by efficiently providing ...

I was recently up late one night trying to fix my car with a fancy new tool that I couldn’t get to work properly and tried calling the company but their help desk was closed. So, I went on its website ...

We’ve all heard the phrase, “The customer’s always right.” It’s a common mantra in customer service and hospitality – and, I’d argue, should carry over into the world of SEO as well! After all, we SEO ...

InsuranceDekho, part of the CarDekho Group, in an attempt to expand its technology capabilities by acquiring AI SaaS startup ...

Singer Sri Lanka PLC has unveiled its newly revamped Maharagama Service Centre, reaffirming the company’s long-standing ...