Why do hotels have so many amenities guests don't need – and why do they lack the amenities they want? Take landline phones, for example. "They're only convenient when you want to call the front desk, ...
Hotel linen plays a crucial, yet often overlooked, role in guest experience, acting as the first non-verbal communicator of ...
More than half of hotels (56 percent) say they feel pressure to keep upgrading their tech, according to Hotels.com’s 2025 “Hotel Room Innsights” survey. The annual survey of over 450 properties across ...
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