Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Those looking for a built-in knowledge base in Jira Service ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Salesforce.com has launched Desk.com, a customer help-desk ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Freshdesk is a fast-growing, Software-as-a-Service ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...

Freshdesk is a fast-growing, Software-as-a-Service (SaaS)-style help desk solution we reviewed in August 2015. And, while it didn't make the Editors' Choice cut at the time, the platform has ...