A number of companies offer support to call centers based in employees’ homes. When they’re not on the road for a service call, but they are on the clock, field technicians for Aspect Software pitch ...

Maximizing agent productivity and managing agent availability can be a challenge with Work-At-Home Agents (WAHA). Is the work-at-home agent dispostioning the call correctly? How do they absorb best ...

There are many benefits to working remotely. Remote workers spend loss money in commuting costs, and can generally get up just a few minutes before the official start of the work day before they log ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Despite the many challenges they face, millions of essential workers — including call center ...