Customer centricity without empowerment is like a power-generating dam without water -- you must have both to achieve the desired result. Empowerment taps into the potential of a human being to do ...

As a leader, one of your most important responsibilities is teaching and coaching employees to make better decisions. Every day, your people must decide how to approach their work, how to word their ...

Most professionals appreciate the time savings, productivity boost and other benefits of their workplace technology systems. Still, nontech employees may be nervous or resistant when new tools are ...

I live within five minutes of no less than three major post offices, and I visit all of them from time to time depending on whether I plan to park my car, how much time I can spare, and how horrible ...

Compensation is a critical element of employee engagement, retention, and overall satisfaction. Empowering managers and employees with the right knowledge, visibility, and tools to understand, and ...

You must have read about, experienced or perhaps even been a part of organizations that seem to be incapable of taking a false step. Strategies are executed smoothly and course corrections are made ...

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...

Entrepreneurs who deeply value their employees and recognize their critical role in their company's success can unlock even greater potential by leveraging an employee stock ownership plan. ESOPs ...

Are you on the fence about offering hybrid work at your company? While employees might love hybrid work, managers are often hesitant to embrace it. Won't it hurt your company culture? Or lead to a dip ...

In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...

Driving people to feel they belong in the workplace for some is a mystery. Measuring that feeling in relation to belonging typically shows up in employee engagement surveys. The trouble is, most ...

Most businesses try to avoid shadow IT, but there are ways to make it a positive for your company and your workers. Shadow IT is often viewed as something that opens up businesses to data and security ...