Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

If you’ve seen a dip in your financial service progress recently, it might be time to look closer at the customer feedback you’ve been receiving. Whether improving your financial service or keeping ...

Now that every click, comment and conversation can be tracked and analyzed, businesses are inundated with feedback. From customer reviews to employee surveys, the volume of data available can be ...