Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some. Thoughtful IVR call flow design helps callers help themselves.
The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...
PlumVoice has landed a big client for its interactive voice-response technology in Seattle’s The Boeing Co. But don’t expect the aeronautics giant to use PlumVoice’s products to put customer calls ...
GAITHERSBURG, Md.--(BUSINESS WIRE)--Symago, a leading provider of Interactive Voice Response (IVR) solutions, announced today the entry of SymRx™, a complete IVR solution for pharmacies, into Epic’s ...
ORLANDO, Fla. (Call Center Summit) -- MicroAutomation and Voxeo today announced the release of MicroMessenger, the first Voxeo Connect Certified Partner Application. The interactive campaign ...
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