CLEVELAND, Ohio — Residents seeking non-emergency services from Akron police will now be routed to “Ava,” an artificial intelligence virtual assistant, the department said. Those who call 911, however ...

Akron police have implemented an artificial intelligence virtual assistant, “Ava,” to handle non-emergency calls, while 9-1-1 emergency calls will continue to be answered by human dispatchers. The ...

Across the United States, a quiet shift is underway in the way local governments answer the phone. Non-emergency calls that once rang straight through to human dispatchers are increasingly being ...

The first voice you hear on the non-emergency Akron police line may be Ava, an AI virtual assistant that will route your call ...