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Agentforce 360 now features a new conversational builder, hybrid reasoning for greater control and accuracy, and voice capabilities.

Slack has added new integrations with Salesforce’s customer relationship management (CRM) and customer service apps, part of its ongoing push to bolster connections with other “best of breed” cloud ...

Puzzling out all the different permissions involved to provide various functionalities is made easier, thanks in part to the active SFDC user community Last year, I wrote about Revisiting the question ...