One of the most important aspects to the success of your small business is the ability to serve your customers. Satisfied customers refer business to you and make repeat purchases of your goods and ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...