"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...
Where is the Customer Service in IT and Communications? Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President ...
As businesses adopt more tools and platforms, communication also helps ensure that new systems are used clearly and consistently rather than creating additional confusion.