For years you’ve tried to improve your customer service. You’ve trained (burning through too many initiatives to count), but the results never seem to stick. You’re sick of reinventing your company.

Ron Kaufman, founder of UP! Your Service, makes a convincing case for the importance of customer service in this step-by-step guide for businesses. The author defines service as "taking action to ...

Manama, Kingdom of Bahrain: Bahrain Institute of Banking and Finance (BIBF) today hosted International expert Ron Kaufman in an executive level workshop on service leadership. This workshop "Uplifting ...