eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

The eBay Resolution Center is an online interface to help buyers and sellers report and resolve conflicts, such as not receiving an item and not receiving payment for an item. The system is used as a ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

Online auctioneer eBay Inc. will lower the fees it charges to list items for sale, the company said Sunday, as it also announced other changes in pricing and customer service policies in response to ...

EBay expects to maintain current customer support levels and does not anticipate any disruption to service as a result of the closure of its Vancouver office in September. ((CBC)) About 700 jobs will ...

The online auction site announced Thursday that it's debuting a new work-from-home program, eBay@Home, that will create about 300 remote, full-time customer service positions, with 120 of them ...