On April 19, more than 155,000 employees of the Treasury Board and Canada Revenue Agency went on strike. Strikers include around 39,000 CRA employees, putting that agency’s operations at risk for ...

OTTAWA — The Canada Revenue Agency said it's hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve services. Earlier this month, ...

Providing details on her office’s report on the Canada Revenue Agency (CRA), Auditor General Karen Hogan said Tuesday that ...

OTTAWA — Calgarian Christopher Buckley didn’t think twice when he sent the Canada Revenue Agency a three-page, nil income tax filing by paper for his inactive film production company earlier this year ...

The federal government has instructed the Canada Revenue Agency (CRA) to devise a 100-day plan to improve service at its call centres so more Canadians can get through by phone. The demand follows a ...

Some Canadian taxpayers could find it easier to get “financial relief” and avoid the risks of an audit during tax season with new changes coming to the Canada Revenue Agency, starting Oct 1. These ...

Finance Minister François-Philippe Champagne on Sept. 2 released a statement on his X account acknowledging concerns about the Canada Revenue Agency’s (CRA) service standards, saying the “service ...

Many Canadians are complaining they can't reach anyone at the Canada Revenue Agency (CRA) by phone to address important tax matters, and the union representing agency workers has joined affected ...

Retirement might seem like a time to finally relax and enjoy the fruits of your labour. But when it comes to your finances, you’ll still want to keep one eye open, because the Canada Revenue Agency ...

Krista Tucker Petrick of North Bay, Ont. She says she’s been calling the CRA at least twice daily for more than a month to deal with a pressing matter with her late stepmother’s estate. (Sophia Harris ...

Many Canadians are complaining they can't reach anyone at the Canada Revenue Agency (CRA) by phone to address important tax matters, and the union representing agency workers has joined affected ...