In the words of James Mitchell, senior vice president and CTO of Davox: “The scripting tools will evolve into the call flow component of the CRM process.” And Bob Vilsoet, director of systems ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

Spanlink and Altitude Partner on Contact Center Agent Scripting Tools Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent ...

Nearly 4 out of every 5 call center managers—78% to be exact—said that getting reps to “follow a script” was a primary focus, but only 38% of scripted calls were actually successful.