Open Technology Real Services (OTRS) provides help desk software with IT management. There’s an on-premises open-source edition that’s freely downloadable and can be installed on a Linux, Unix ...

The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

If your business develops software and/or services, you probably need a help ticket system to keep things running smoothly. Find out how to install the open source osTicket to make this a reality.

Open-source might not be the first thing you think of with Windows, but these free tools can seriously boost your productivity.

It is free, after all, and the quality is second to none, as this year’s Future of Open Source survey reinforces. But software pros have resources in place to support their open source efforts.

You don't have to shell out for expensive project management software, these free and open-source solutions that just might fit your business needs.