A supplier must protect their customer relationship by listening to their customer, responding to their needs, and showing up ...

The owner’s responsibility is ultimately to make sure the business is healthy, with good profitability and cash flow.

Remote scanning can eliminate the need for using dealerships or mobile providers for scans or calibrations. Services such as ...

The photos are really important because they’ve got to tell the story,” says Anthony McNee, blueprinter at Ultimate Collision ...

The truth is, most of us are chasing the same things: acceptance, happiness, stability, a little breathing room. We want to ...

Training isn’t always fun, but it’s essential to your shop’s growth. Learn how to get your employees more engaged.

Collision repair shops struggle balancing increasing administrative duties with staff responsibilities and budgeting. Elite ...

Shop Size: 10,500 Sq. Ft. Repairing vehicles isn’t a job for Robbie Windham; it’s a lifestyle. Every customer who enters Windham Body Shop can expect to receive clear, transparent communication about ...

Self-pay customers present an opportunity for shops to book profitable cash sales while helping customers save money, all ...

When your car gets into an accident, it goes through a whole journey - from the crash site to a collision repair shop and ...

A shortage of adequately trained ADAS calibration technicians contributes to motorist safety issues, say University of North ...

One month later, we've closed the poll on the question we asked about State Farm lowering labor rates in your area. We also ...