Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

ST. PETERSBURG, Fla. — A new nonprofit group, Tampa Bay Ferries Alliance (TBFA), formed last month with the mission of bringing year-round ferry service to Tampa Bay. “We’ve grown to the point where ...

With a unanimous vote, the Bay District Schools will close the Bay Educators Wellness Center on January 1. Since 2009, the ...

Michael Bock, sales director, Southeast Area at CDW, speaks to the assembled group for the roundtable discussion on customer experience technology. Nola Laleye To ...

Bay Area leaders reacted with dismay and defiance Wednesday to the specter of an intensified immigration crackdown involving scores of federal agents that could begin as early as this week, following ...

A Bay Area tattoo artist is offering hope to breast cancer survivors with specialized tattoos. Kara St. Cyr reports. ‘Not Constitutional’: Trump Threatens Blue Slip Suit Actor Jeff Bridges has a ...

Former Bay County Jail inmates alleged harsh conditions following two deaths. BCSO and jail leadership defended the facility.

The Regional Transportation Authority’s board of directors expressed feelings ranging from frustration to hopelessness during a board meeting Thursday, as time winds down in Springfield for lawmakers ...

SAN JOSE, Calif. (KGO) -- Operation Freedom Paws in San Martin is an organization that changes two lives in one team. Veterans get to train their own service dogs. Ramon Reyes is a lead mentor trainer ...

Hawke’s Bay’s long weekend weather is an improvement from the wild winds felt earlier in the week. But the respite won’t last long before severe weather returns to the region. MetService meteorologist ...

Three firefighters were injured and four people were displaced after a building under construction in San Francisco's Marina District caught fire early Wednesday morning, a fire spokesperson said. The ...