Abstract: Firms increasingly rely on the third-party platforms to manage customer complaints. In this article, we explore the impact of complaints on firms’ idiosyncratic risk by considering both the ...

Every Halloween, the Super Sudz car wash turns into a haunted tunnel of terror, complete with fog, flashing lights and monsters. Secret Service finds 17 'skimming' devices in tour of San Antonio ...

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Thousands of sea cucumbers have washed up on the beach in the Oregon coastal town of Seaside thanks to a combination of heavy surf and low tide. The partially translucent, pink gelatinous creatures ...

Simply sign up to the UK energy myFT Digest -- delivered directly to your inbox. Sir Tony Blair’s think-tank has called on the UK government to rethink its election manifesto pledge to decarbonise the ...

Travel agent goes viral after posting about rich clients’ complaints Olivia Ferney is a luxury accommodations agent who has gone viral for posting about phone calls with her high-end clients. Ferney ...

The new movie Deliver Me from Nowhere digs deep telling the story of Bruce Springsteen's Nebraska and is touching biopic. Making a biopic about The Boss, Bruce Springsteen, is hard because of how vast ...

New Albany, Ohio is reviewing tougher regulations for electric bikes and scooters. While an outright ban seems unlikely, city leaders are considering new limits after a spike in safety concerns from ...

I was struck, shocked really, by the coincidence that both of the former college presidents interviewed last week by my colleague Evan Goldstein — Jonathan Holloway, from Rutgers, and Ana Mari Cauce, ...

The Conservative leader's tone and temperament aren't shifting with the post-Trump times You can save this article by registering for free here. Or sign-in if you have an account. It’s not clear to me ...

Gov. Mark Gordon on Monday announced that he’s received at least four more complaints about the Weston County clerk’s handling of the 2024 general election. He said he’s investigating the new claims — ...

Abstract: With the prevalence of online news services, personalized news recommendation (PNR) has played an indispensable role in meeting users’ needs and mitigating information overload, with the aim ...