Services restoring after hours-long IT failures at Azure hit 365, Xbox and more - The impact of the outage was felt across ...

Companies in Australia are adopting AI-enabled and hybrid contact center models to improve efficiency, compliance and ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

Microsoft 365 and its Azure cloud computing platform are hit with DNS issues, similar to Amazon's recent outage.

Legal & General has partnered with Microsoft to develop an AI-powered customer service platform aimed at improving interactions for both customers and employees.The multi-year agreement will see the ...

REDMOND, Wash. (AP) — REDMOND, Wash. (AP) — Microsoft Corp. (MSFT) on Wednesday reported fiscal first-quarter profit of $27.75 billion. The Redmond, Washington-based company said it had net income of ...

Microsoft Corp. once again surpassed $4 trillion in valuation, joining artificial intelligence chipmaker Nvidia in the exclusive club that also briefly included Apple on Tuesday. The ...

Adobe launched Adobe AI Foundry on Monday, a new offering that allows enterprises to work with the company to build custom ...

During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen sharing for Zendesk Contact Center, and improved IT asset management, as well ...

Multiple websites are down or not working properly this morning, including for Air New Zealand, police and Customs, and some ANZ customers say the bank’s app is again not working after thousands were ...

Newcastle United chiefs have warned fans wanting to transfer tickets for tonight's game to head to contact the Box Office.