The Microsoft Dynamics 365 Contact Center could stand out as a pivotal advancement set to redefine how businesses interact with their customers. Now widely available, this Contact Center as a Service ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. No-one ever talks about great customer service. As someone who spent a past life working in ...

Microsoft will test its business acumen by the end of this year with new software for automating customer-service functions. On Tuesday Microsoft is expected to detail plans for Microsoft Customer ...

Dynamics 365 Customer Service Premium is available now for $195 per user/month. 2 Customers with existing Dynamics 365 Customer Service Enterprise licenses adopting Dynamics 365 Contact Center will ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...