Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

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NMFTA earned a Bronze Stevie Award recognizing its customer service team for performance, efficiency gains, and supply chain support.

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Talk about AI today, and you’ll hear two stories. One says this is the future of everything. The other says it’s a bubble ...

For customers, returns are often when customer experience and loyalty is really tested. A confusing process, long wait times, or inconsistent answers can undo months of brand trust in minutes.

A typical crypto wallet relies on a single private key to sign and authorize transactions. Once the key is lost, the wallet ...

Financial fraud in the U.S. has become so sophisticated that it now has its own internal economy, complete with supply chains ...

AI-powered in-app chatbot, “ello,” marking a major step forward in its commitment to delivering smarter, faster, ...

Appellants and planning agents can soon submit enforcement appeals through the Planning Inspectorate's new digital service. We are expanding the ...