Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Panera Bread confirms cybersecurity incident exposing customer contact information as class-action lawsuits are filed and ...

CARRUM DOWNS, VIC - February 24, 2026 - PRESSADVANTAGE - Fix-It Right Plumbing has launched a redesigned website aimed ...

Incorrect payments and smart meter problems are the most common bugbears among energy customers in our survey.

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

IHOP is celebrating National Pancake Day with a free short stack for customers who dine in between 7 a.m. and 8 p.m. local ...

A woman is accused of posing as a Wells Fargo employee to scam two Houston residents out of more than $30,000 combined in an ...

A request for information invites potential partners to pitch the service on new ways to jointly fund and execute needed ...

Nutshell reports that choosing a simple CRM involves matching industry needs, prioritizing core features, and testing user ...

Business doesn't have to be a grind. Use these ChatGPT prompts to follow your joy, find the right people and design a ...