T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

You can get in touch with Joe by emailing [email protected] The Social Security Administration (SSA) is implementing a nationwide artificial intelligence (AI) system which it says is aimed ...

The agency already uses artificial intelligence, but Trump's nominee for SSA commissioner said more could be done The presumptive new boss at the Social Security Administration has plans to deploy ...

Amidst the chaos and upheaval at the Social Security Administration (SSA ... have now been asked to integrate the use of a generative AI chatbot into their daily work. But before any of them ...