WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

AI start-up Momntum wants to ‘redefine what customer service can be’, according to co-founder and CEO Brian Kenny.

A WhatsApp AI assistant user was terrified and embarrassed when the chatbot connected him to people whose numbers were not ...

TWLO's AI-driven customer engagement tools and platform are likely to continue fueling communications division growth.

Recent revelations have raised alarms about the potential privacy vulnerabilities of Meta’s AI-driven chat applications, ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He says the rollout of artificial intelligence does not compromise the privacy ...

By Dikshant Dave, CEO, Zigment While sectors like retail and healthcare have rapidly adopted conversational platforms, the ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...