UX design takes a holistic and user-centric approach to building online experiences, taking into account every touchpoint a user has with the provider of a product or service. The objective of the ...

Boxfusion use Oracle Fusion Service to empower your teams to deliver excellent service outcomes with AI-driven service automation. Whether through advanced customer self-service, agent-assisted ...

Eliza joined Boxfusion in 2020 as a CX Consultant specialising in Oracle Sales and Service applications. More recently she has worked on multiple Oracle Digital Assistant projects in a wide range of ...

Article by Luis Figueira Luis has 14 years’ experience as a CRM consultant, across a wide range of industries and geographies. Past clients include government agencies, banking and public sector ...

Siebel CRM IP2018 has introduced a brilliant new inbuilt Siebel test automation tool. The IP2018 upgrade allows you to create, manage and execute test cases at a fraction of the time, helping you ...

In this blog, we discuss the common hurdles and pitfalls that can seriously hamper your Siebel 20 upgrade. Siebel 20 continues the recent Siebel theme of maximising business agility, and currently ...

Article by Geraint Thomas Since gaining a PhD in Computational Biophysics from the University of Leeds, Geraint has pursued a career in technology working in a variety of Siebel consultancy roles ...

Article by Andy Stevens Andy is the Delivery Director at Boxfusion Consulting. Since co-founding Boxfusion in 2010, Andy has had responsibility for the oversight of client project delivery and success ...

Bringing back the Shuttle Applet in Siebel Open UI One of the first UI changes most of us noticed when we started using Open UI was the removal of Shuttle Applets in multi-value groups. Oracle’s ...

Redwood UX initiative encompasses a great deal more than a rebrand or even a UI framework - it is a design philosophy rolled up into a holistic enterprise software delivery methodology.

We help companies use Oracle technology to deliver a leading customer experience.

Article by Jake Patterson Jake joined Boxfusion in 2010 after graduating from Durham University with a degree in computer science. Since 2012, he has built an enviable reputation as a leading expert ...