Changes in methodology in 2024 and 2025 added Tukey outlier deletion that is used to set cut points for CAHPS measures.

Insurer is seeking an injunction, claiming the downgrade was based on an "arbitrary and capricious" assessment. Improving the Patient Financial Experience Throughout the Patient Journey While many ...

Though this particular dispute is now resolved, Particle Trust's antitrust lawsuit against Epic is ongoing. Filed in September, the lawsuit accuses Epic of engaging in anticompetitive practices, using ...

Stanford Health Care uses AI-generated replies to in-basket messages and has an ambient AI scribe to reduce clinician burden, but does not use AI for clinical decision support, says medical ...

Improving the Patient Financial Experience Throughout the Patient Journey While many healthcare providers believe that improving the patient financial experience is a critical step for their ...