Walk in your customers’ shoes. When you do, you'll see what’s working well, what’s falling short and what simple changes could make a big difference.

After 69 years in business, Porter’s Shoe Repair has left a lasting impression on the Medina community and Mayor Dennis ...

The project is part of a growing chain of more than 2,500 workshops popping up around the world to help reduce rampant ...

The other shoe, a $40 million shoe, dropped with a thud Thursday when the new CEO of the city's housing authority told board members the eye-popping cost of renovating the beleaguered Crystal Towers ...