Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Panera Bread confirms cybersecurity incident exposing customer contact information as class-action lawsuits are filed and ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

CARRUM DOWNS, VIC - February 24, 2026 - PRESSADVANTAGE - Fix-It Right Plumbing has launched a redesigned website aimed ...

Incorrect payments and smart meter problems are the most common bugbears among energy customers in our survey.

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

There's a reason scammers don't say anything when they call you, at least not right away. Here's how to deal with these sneaky calls.

Consumers are urged to stop using recalled products items and return them for refunds or replacements.

A woman is accused of posing as a Wells Fargo employee to scam two Houston residents out of more than $30,000 combined in an ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

Target plans to spend billions of dollars this year to end a persistent sales slump and to regain its image as a fun place to shop for stylish clothing, housewares, beauty products and packaged food ...