T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...