WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

The announcement marks a shift for WhatsApp, an encrypted messaging ... including "business messaging" tools companies can use to conduct customer service chats and send marketing materials ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

When combined with WhatsApp, Zapier can automate notifications ... This includes automating responses, integrating with other customer service tools, and even leveraging AI to provide real ...

In this crowded digital ecosystem, conversational AI delivered via platforms like WhatsApp is emerging as the preferred channel for customer service, dramatically changing how businesses interact ...

From cost savings to higher customer satisfaction, the WhatsApp Business API ... With the right tools, you can provide the kind of service that meets your customers where they are, when they ...

This was announced recently by Meta, the parent company of WhatsApp ... other message types, service conversations are user-initiated and allow businesses to respond to customer queries throughout ...

On the surface, it might seem like a simple translation tool, but there’s more to it ... interwoven between half a billion Indians through WhatsApp. I get alerts from my bank and Amazon as ...

Barnard adds that this will empower local companies to grow and improve their customer service, which is crucial in today’s competitive market and is a cost-saving relief heading into the busy festive ...