UJET, a leading provider of AI-powered cloud contact center solutions, today released new research that shows mobile-friendly customer experiences (CX) (46%) now rank higher than AI-driven support (36 ...

Klaviyo (NYSE: KVYO), the only CRM built for B2C brands, today announced a major platform enhancement to solve one of marketing’s ...

The traditional divide between brick-and-mortar stores and online marketplaces is dissolving, giving rise to "Connected Commerce." ...

Themba Maseko quickly wipes oil and grease off his hands with a rag as he breaks away from repairing one car to assist ...

Some corporate acquisitions have turned out to be absolute gold mines. While plenty of deals fade into obscurity or backfire ...

Telegram is a cloud-based messaging app known for its focus on speed, security, and user empowerment. Unlike many traditional ...

WhatsApp has become a battleground for AI chatbots like ChatGPT and Perplexity, challenging Meta AI.

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...