Customers at North Carolina's Division of Motor Vehicles are waiting longer in lines that are often far away from home, while ...

Sweeping reports released Monday by State Auditor Dave Boliek offer the clearest and disturbing view yet of how the agency ...

Aubrey Wheeler is just one of 120 people a day who are moving to the Charlotte area and getting introduced to the state’s DMV ...

State leaders agree that a fix is needed to address the continued backlogs at North Carolina DMVs, but disagree on the ...

Employees, per state audit staff, say they experience burnout, security risks, and inadequate training. The agency is also ...

A Mobile ID is the digital equivalent of a physical driver’s license. It's already in use in more than a dozen states. The ...

On Friday, Channel 9 reported that the state auditor released preliminary results in June that said staffing for the DMV is ...

The North Carolina Office of the State Auditor (OSA) has released two audits of North Carolina’s Division of Motor Vehicles (DMV). The reports – including a per ...

We want to be a premier customer service organization.New sights set for the DMV. What a state audit reveals about the organization, and how the commissioner pl ...

Despite the state auditor’s office recommending a split between the DMV and NCDOT, the NCDOT said it disagrees with the recommendation and claimed “enhanced collaboration” between the two is ...

Officials are recommending exploring the option to separate the DMV from the North Carolina Department of Transportation, as the audit revealed the worsening of customer and employee experiences.

A tech-savvy Charlotte resident created a website that spots open North Carolina DMV slots. Their service, ...