More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience - contact centre ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Sabio Group, contact centre innovators, has highlighted what it sees as the five key characteristics of best practice Virtual Assistant solutions.

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report. It contains more than 700 data points on every aspect affecting today’s contact ...

Capita have advised staff at their contact centres working on the Scottish Power contract of the ‘risk’ to their jobs and have entered a 45 day period of consultation with both Unions and Staff.

The Next Customer Experience summit is set to be a pivotal event in the customer experience landscape, featuring renowned industry experts and thought leaders who will share invaluable insights and ...

Syntec has launched CardEasy Digital to provide PCI DSS-compliant card payment services for digital communication channels in contact centres such as e-mail, SMS, webchat, WhatsApp, social media and ...