More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience - contact centre ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

The return of voice: AI’s unlikely role in shaping the future of CX in the contact centre – Lewis Gallagher, Transformation Consultant at Netcall Recent years have seen the customer experience (CX) ...

Content Guru and Together, a class-leading lender and property finance expert specialising in commercial and complex personal mortgages and secured-loan products, have been awarded the prestigious ...

CCMA Secial Interest Group: Complaints Management If you are running a complaints team and want the opportunity to share your current challenges with industry colleagues, then we invite you to join ...

Cloud-based contact centres are better placed to meet these challenges than traditional infrastructure. They can easily scale and flex to accommodate varying call volumes. Other than laptops and ...

The Caravan and Motorhome Club was shortlisted in five categories in this year’s 30th prestigious UK National Contact Centre Awards and scooped gold and overall winner in the Quality Manager of the ...

AI Adoption Strategies: Choosing the Right Path to ROI Ready to adopt AI in your contact centre – but not sure where to start, or how to prove the value? In this strategy-focused webinar, we break ...

A new research report from the European Customer Contact Alliance (ECCA) reveals that the contact centre industry is set for a new wave of digital transformation, with the pace of change expected to ...

No listings were found matching your selection. Something missing? Why not add a listing?. 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...