Contextual service with messaging apps like WhatsApp and Facebook Messenger is the new frontier of customer service. Learn how Asynchronous Messaging is helping brand elevates service experience with ...

Redwood UX initiative encompasses a great deal more than a rebrand or even a UI framework - it is a design philosophy rolled up into a holistic enterprise software delivery methodology.

Let’s shine some light on 3 CX metrics from Gartner that might prove to be better predictors across all dimensions of customer loyalty; and when tracked in conjunction with Customer Satisfaction (CSAT ...

Boxfusion and its clients Evri and Center Parcs have been nominated as the finalists at the Oracle Markie Awards. This is the third time we’ve been nominated for Oracle’s main CX awards of the year.

Oracle Intelligent Advisor (OIA) can be a great fit for multiple industry use cases. We have chosen 5 different industries to discuss the impact of OIA and how we can help.

Eliza joined Boxfusion in 2020 as a CX Consultant specialising in Oracle Sales and Service applications. More recently she has worked on multiple Oracle Digital Assistant projects in a wide range of ...

Article by Eliza Weld Eliza joined Boxfusion in 2020 as a CX Consultant specialising in Oracle Sales and Service applications. More recently she has worked on multiple Oracle Digital Assistant ...

Article by Sami Khan Sami is a Senior CX Cloud Consultant with a solid background in applications like Oracle Fusion CX Sales and B2B Service, Oracle SPM and Oracle Subscription Management. He brings ...

Learn about Oracle CrowdTwist, a leading customer loyalty platform that captures data from customer engagements to tailor enriched customer profiles and deliver targeted campaigns, to convert them ...

Creating an Oracle account # Before you can use My Oracle Support you need to create an account. The link to create an account is on the home page of the My Oracle Support website. There is an extra ...

User Centred Design and Design Thinking are two key methodologies to improve user experience (UX). In this blog, we discuss the similarities and differences between both and how we weave each into our ...

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