Instead of automatically applying a $20 credit to the accounts of millions of users who haven’t gotten what they automatically pay for every month, you have to go claim it.

Disney began talks with YouTube TV by offering YouTube TV a "deal that would cost less overall than the terms of our recently expired license," they said in the memo.

YouTube TV subscribers still do not have access to ABC, ESPN and other Disney-owned channels, as well as related recorded content on their DVRs from Disney brands. As of Saturday, Disney and Google-owned YouTube TV continue to go back and forth in negotiations for a new carriage agreement after the previous one expired Oct.

YouTube TV blacked out Disney's television channels, including ABC and the ESPN family of networks, on Oct. 30 after the two sides could not come to a contract agreement.

"We know it’s been disappointing to lose Disney content, and we want you to know we deeply appreciate your patience," the email said.