When Hyderabad-based woman Ananya flagged the discrepancy to Zomato and managed to chat with a customer care representative, Syeda, the representative failed to solve Ananya’s issue. Instead, she was asked to “please have” the incorrect dish delivered to her.

Ananya had a tough time getting to a human customer support agent at Zomato, thanks to the company's AI chatbot, Zia. Despite her repeated attempts, the representative, identified as Syeda, couldn't fix the mistake and instead suggested Ananya eat the wrong dish. This shocking response led Ananya to post about her ordeal on X.

In an unusual event, a Hyderabad student received an incorrect food order from Zomato and was oddly instructed to "please have it" after lodging a complaint. The incident occurred when Ananya, a Hyderabad resident,

Zomato delivered the incorrect food order to a Hyderabad student and then asked her to “please have it” when she raised a complaint